Terms of Service

These Terms of Service ("Terms") govern your use of the Dots.ma website and the Reels Subscription. Dots.ma is a brand operated by WAYTRIL LLC, 1209 Mountain Road Place NE, Albuquerque, NM 87110, United States ("we", "us", "our"). By subscribing, you ("you", "the client") agree to these Terms.

1. Our service

We provide a monthly subscription for the production of short-form vertical videos ("reels") for your brand, ready to post on Instagram and TikTok. The plan you choose sets the number of reels you receive each month, as described on our website at the time you subscribe.

What we never sell. We do not sell followers, likes, views, comments, subscribers, reviews or any other form of engagement, and we do not use bots, fake accounts, automation tools or engagement exchanges. We never ask for the password of your social media accounts, and we do not post on your accounts: publishing the reels is your choice.

2. Results

We commit to delivering the reels included in your plan. We do not guarantee a number of views, followers, messages, sales or any other outcome, as these depend on your account, your offer, your audience and the platforms' own systems.

3. Your responsibilities

• You must provide accurate contact details, a valid email address and the Instagram username of an account you own or are authorised to manage.
• You confirm that you own or have the right to use every logo, image, text and trademark you send us or that appears on your public profile.
• Your products, offers and messages must comply with the law and with the rules of Instagram and TikTok. We do not produce content for illegal products or services, adult content, or misleading health or financial claims, and we may refuse or cancel such orders.

4. Payment

Subscriptions are paid by card through Stripe, in US dollars. We never see or store your full card number. Card payments appear on your statement as DOTS.MA or WAYTRIL LLC. Your bank may charge fees for international payments or currency conversion.

5. Subscriptions

• Plans: Starter — 10 reels per month for $9; Growth — 30 reels for $24; Pro — 60 reels for $39; Business — 90 reels for $55; Multi-brand — 120 reels for up to 3 brands or accounts for $69; Premium — 120 reels with voice-over for $99. Prices are per month.
• Billing: subscriptions are billed monthly in advance, in US dollars, by card through Stripe, on the same day each month, at the price shown when you subscribe.
• Automatic renewal: your subscription renews automatically every month until you cancel. Each renewal is charged to the card on file and you receive an email receipt.
• Your consent: before you subscribe, we show you the price, the billing frequency, the date of the first charge and how to cancel, and you must tick a box to accept these terms and the automatic renewal.
• Cancel anytime: you can cancel online in a few clicks from your dashboard at dots.ma/account, or by emailing [email protected] or messaging us on WhatsApp. Cancellation takes effect at the end of the current paid month; you keep the service until then and are not charged again. There is no minimum commitment and no cancellation fee.
• Price changes: we will tell you by email at least 30 days before any price change applies to your subscription. You can cancel before it applies.
• Failed payments: if a renewal payment fails, we will notify you and retry. If it is still unpaid, the service is paused until payment is made, or cancelled.

5.1 Free trial (Starter plan only)

• The trial lasts 3 days and includes 1 free reel. A valid card is required to start it, but it is not charged during the trial.
• If you do not cancel before the trial ends, your card is automatically charged $9 at the end of the trial and then $9 every month until you cancel. If you cancel during the trial, you pay nothing and you keep your free reel.
• The free trial is offered once per Instagram account, email address and phone number. If one of them has already used a trial, billing starts on the day you subscribe — this is shown to you before you pay.

5.2 Multi-brand and Premium plans

• Multi-brand: the 120 reels of the month can be split across up to 3 brands or Instagram accounts. You give us each username and niche, and how many reels each one should receive.
• Premium: reels include a voice-over in Darija, Arabic, French or English, plus captions. You choose the language when you subscribe and can change it for the next month.

6. Reels production and delivery

• What we need: your Instagram username and your niche, and optionally notes about your offer, style and language. We use your public profile (name, logo, colors, style) only to produce your reels.
• Delivery: all the reels of your month are delivered to your dashboard at dots.ma/account, usually within 2 to 7 hours after your order (or after each monthly renewal), and we notify you by email. Reels are 9:16 videos ready to post on Instagram and TikTok.
• Remakes: if you are not happy with a reel, tell us within 7 days of delivery and we remake it once, free of charge.
• Unused reels: the reels included in a month are for that month and do not carry over to the next month.
• Music and images: we only use music, footage and images that are royalty-free, licensed to us, or provided by you. We do not copy other creators' videos or use copyrighted material without permission.

7. Intellectual property

You keep all rights to your brand and to the content you send us. You grant us a limited licence to use it only to produce your reels. Once the month is paid, you may use the reels we produce for your brand without restriction, including after you cancel. We may not show your reels in our portfolio without your written permission.

8. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim related to your subscription is limited to the amount you paid for the month concerned. We are not liable for indirect losses, lost profits, or decisions made by Instagram, TikTok or other platforms (such as content removal or account restrictions).

9. Cancellation and refunds

Cancellations and refunds are handled according to section 5 and our Refund Policy.

10. Changes

We may update these Terms from time to time. We will tell you by email about any change that affects an active subscription. The version published on this page when you subscribe or renew applies to that month.

11. Contact

Questions about these Terms? Write to [email protected], message us on WhatsApp at +212 628 614 512, or visit our Help Center.

WAYTRIL LLC · 1209 Mountain Road Place NE, Albuquerque, NM 87110, United States