Legal
Refund Policy
Last updated: October 21, 2026
We want you to subscribe with confidence. This policy explains when you can get your money back.
Reels Subscription
| Situation | Refund |
|---|---|
| You cancel during the 3-day free trial (Starter plan) | You are never charged and you keep your free reel |
| You were charged but cancel within 48 hours and no reel of that month has been delivered yet | 100% of that month |
| We do not deliver all the reels of your month (for reasons on our side) | Pro-rata refund for each reel not delivered |
| You are not happy with a reel | We remake it once, free of charge |
| You cancel during a month | No refund for that month; you keep the remaining reels of the month and you are not charged again |
You can cancel at any time, online at dots.ma/account or by email. See section 5 of our Terms of Service.
How to request a refund
- Email [email protected] or use our Help Center form.
- Include your order reference and the reason.
- We reply within 2 business days.
How refunds are paid
Approved refunds are sent back to the original card within 7 business days. Depending on your bank, it can take a few more days to appear on your statement. Fees charged by your bank for international payments or currency conversion cannot be refunded.