Help Center
Answers to common questions, and a direct line to our team.
Dots.ma is operated by WAYTRIL LLC · 1209 Mountain Road Place NE, Albuquerque, NM 87110, United States · WhatsApp +212 628 614 512
Your subscription
When do I get my reels?
All the reels of your month are delivered to your dashboard at dots.ma/account within 2 to 7 hours after you subscribe (and after each renewal). We email you when they are ready.
What do you need from me?
Your Instagram username and your niche. You can add notes about your offer, style, language and what to avoid. We never ask for your passwords.
I'm not happy with a reel. What now?
Tell us within 7 days with your order reference: we remake it once, free of charge.
Can I change my plan?
Yes. Message us on WhatsApp or by email with your order reference; the new plan applies from your next monthly renewal.
Payments
How do I pay?
By card (Visa, Mastercard, Apple Pay, Google Pay) through Stripe's secure checkout, in US dollars. Moroccan cards work if online and international payments are enabled on your card.
How do I cancel my subscription?
Anytime, online at dots.ma/account or by emailing us. A free trial cancelled before it ends is never charged. A paid subscription stops at the end of the month you already paid, with no fee. See our Refund Policy.
My card was declined. What should I do?
Check with your bank that online and international payments are enabled, then try again. If it still fails, message us on WhatsApp.